What is Conversational AI and how does it work?

When digital assistants like Siri and the Google Assistant first debuted in the 2010s, their ability to understand natural language was heralded as nothing short of revolutionary. Nearly a decade later, however, their sheen has worn off and conversational AI platforms like ChatGPT have taken stage instead. They can understand general language, including slang, without requiring you to parrot rigid commands each time. But what exactly does conversational AI mean and how does the underlying technology work? Let’s break it down.

What is conversational AI?